Refund Policy

This Refund Policy applies to subscriptions and credits purchased from RAKT INNOVATIONS (OPC) PVT. LTD., CIN U72900DL2020OPC360414, registered office AN-4D, AN Block, Shalimar Bagh, Delhi 110088, India. It forms part of our Terms of Service and is the exception referred to in Section 8.3 of those Terms, so where a refund is claimed this page governs.

1. When we will refund

We will consider a refund in the following situations.

1. A fault we cannot fix. A technical issue that prevents you from using the Service for its intended purpose and which our support team has not resolved within fourteen days of you reporting it.
2. An accidental renewal. A subscription renewal you did not intend, where you tell us within seven days of the charge. We will refund it in full provided the renewed term has not been substantially used.
3. A duplicate or incorrect charge. Any amount charged twice, charged at the wrong value, or charged after you had already cancelled in writing. These are refunded in full and are not discretionary.
4. You object to a new sub-processor. Where we add a sub-processor and you reasonably object on data protection grounds under Section 5.3 of the Data Processing Addendum, and we cannot offer an alternative, you may terminate the affected part of your subscription and we will refund the unused prepaid fees for it on a pro-rata basis.
5. Other reasons. Any other case we consider fair, at our discretion.

2. When we will not refund

1. A change of mind after purchase, where the Service works as described.
2. Partial use of a subscription period, other than in the cases listed in Section 1.
3. Failure to cancel before a renewal date, except where Section 1.2 applies.
4. Fees for a period during which access was suspended because of non-payment or a breach of the Terms of Service.
5. Charges levied by a third party, such as bank or payment gateway fees, which we do not receive.

Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be excluded by agreement.

3. Cancelling a subscription

You may cancel at any time by writing to support@rakt.in from an email address registered on your account, or as set out in your Order Form. Cancellation stops future renewals. It does not by itself create a right to a refund of the current term unless one of the cases in Section 1 applies. Your data remains available for export for thirty days after termination, as described in Section 17.4 of the Terms of Service.

4. How to request a refund

Contact us at support@rakt.in or on +91 70427 21037, and include:

• the email address and organisation name registered on the account;
• the invoice number, payment reference, or receipt;
• the amount and date of the charge; and
• what went wrong, or why the charge was not intended.

5. How we handle the request

We will acknowledge your request within three business days and tell you our decision, with reasons, within seven business days. If we need longer to investigate a technical fault, we will tell you and keep you updated.

6. How a refund is paid

Approved refunds are processed within seven to ten business days to the original payment method used for the purchase. The time for the amount to appear on your statement depends on your bank or card issuer. Where a refund of a tax invoice is made, we will issue a credit note showing the applicable Goods and Services Tax adjustment.

7. If you are not satisfied

If you disagree with our decision, write to the Grievance Officer at support@rakt.in with “Grievance” in the subject line. We will review the matter and respond within one month. Section 21 of the Terms of Service sets out what happens if a dispute remains unresolved.

8. Contact

RAKT INNOVATIONS (OPC) PVT. LTD.
AN-4D, AN Block, Shalimar Bagh, Delhi 110088, India
CIN: U72900DL2020OPC360414  |  GSTIN: 07AAKCR0304B1Z0
Phone: +91 70427 21037, +91 99539 94941
Email: support@rakt.in