Shipping and Delivery Policy

This policy explains how RAKT INNOVATIONS (OPC) PVT. LTD., CIN U72900DL2020OPC360414, registered office AN-4D, AN Block, Shalimar Bagh, Delhi 110088, India, delivers what you buy. RAKT is primarily a software subscription, so most of what we deliver is an account rather than a parcel. Where hardware is included in your order, Section 3 applies.

1. Delivery of the software

1.1 Provisioning. On confirmation of payment, or on the start date stated in your Order Form, we create your organisation and administrator account and send the sign-in details to the email address on the order. This normally happens within one business day and usually much sooner.

1.2 How it is delivered. The Service is delivered over the internet at rakt.in and its application subdomains. There is nothing to install and nothing is shipped physically. You need a current web browser and a working internet connection.

1.3 Onboarding and data migration. Where your plan includes configuration, training, or migration of existing records, we will agree a schedule with you in writing. Migration timelines depend on the format and quality of the data you provide, and we will tell you promptly if what we receive will take longer than agreed.

1.4 Availability. The Service is intended to be available at all times, subject to maintenance and to the availability terms in Section 9 of the Terms of Service. Unless your Order Form includes a written service level agreement, no uptime figure is guaranteed.

1.5 If you do not receive access. If your account details have not arrived within two business days of payment, contact support@rakt.in and we will resolve it or refund you under the Refund Policy.

2. Consumables and printed stationery

Where your order includes label stock, wristbands, or other printed consumables, they are dispatched under the same terms as hardware in Section 3.

3. Delivery of hardware

Some plans include or offer hardware, such as label printers, barcode scanners, and RAKT Pass tablets.

3.1 Dispatch. Hardware is dispatched within five to seven business days of payment confirmation and of you confirming the delivery address, subject to stock. If an item is not in stock we will tell you the expected date before taking payment for it, or offer you a refund.

3.2 Transit time. Delivery is by a third-party courier and typically takes a further three to seven business days within India, longer for remote pin codes. We will share the courier name and tracking reference once the consignment is picked up.

3.3 Where we deliver. Within India only. We do not ship hardware outside India.

3.4 Charges. Delivery charges, if any, are shown on your Order Form or invoice before payment. Goods and Services Tax applies as set out in Section 8.4 of the Terms of Service.

3.5 On arrival. Please check the consignment on delivery. Report any shortage, visible damage, or wrong item to support@rakt.in within seven days of delivery, with photographs where possible, and we will arrange a replacement or a refund. Keep the original packaging until the matter is resolved.

3.6 Failed delivery. If a consignment is returned to us because nobody was available at the address, or the address was incorrect, we will contact you to arrange redelivery. A further delivery charge may apply.

3.7 Warranty. Hardware carries the manufacturer’s warranty, and we will help you make a warranty claim. RAKT does not manufacture hardware and gives no separate warranty on it beyond the manufacturer’s.

4. Title and risk

Risk in hardware passes to you on delivery to the address on the order. Title passes when we have received payment in full.

5. Returns and refunds

Returns and refunds are handled under the Refund Policy. Hardware that is faulty on arrival, damaged in transit, or not what you ordered is replaced or refunded at no cost to you. Hardware returned for other reasons must be unused and in its original packaging, and a restocking charge may apply.

6. Contact

RAKT INNOVATIONS (OPC) PVT. LTD.
AN-4D, AN Block, Shalimar Bagh, Delhi 110088, India
CIN: U72900DL2020OPC360414  |  GSTIN: 07AAKCR0304B1Z0
Phone: +91 70427 21037, +91 99539 94941
Email: support@rakt.in