Privacy Policy

RAKT "Software as a Service” provides online blood centre management "the Service" to blood centres. This Privacy Policy describes how personal information of your blood centre as well as all the entities “donors, recipients, camp organisers & staff members” is collected, used, and shared when you use RAKT.

Personal Information that RAKT Collects When you use RAKT, we are automatically able to access certain types of information from you:
1. Users accessing RAKT We collect user’s IP address, visiting url, device type, location and the duration of use for identification and access purposes. This is necessary for us & our customer support to identify & resolve issues and also ban any unauthorised access to your organisation’s RAKT accounts.
2. Phone Numbers / Emails when using RAKT Services When you use RAKT Services, We collect phone numbers and emails to maintain logs about the total usage of our service. We use this data to calculate the overall usage cost. This data doesn’t contain any personally identifiable information such as entity’s type, name, address, age, sex or his/her medical records. We also collect personal information directly from the relevant individual, through your RAKT account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?
We use the personal information we collect from you and all the entities in order to provide the Service and to operate RAKT. Additionally, we use this personal information to: Communicate with you and Optimise/Improve the RAKT;

Sharing Your Personal Information
We will never sell or share your data with any person / organisation / third party under any circumstances other than our service providers whose services we use to power RAKT’s technical infrastructure. Finally, we may only share your Personal Information when its mandatory to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

For EEA Residents Only
If any of your entity is a European resident, He/She has the right to access personal information we hold about him/her and to ask that his/her personal information be corrected, updated, or deleted. You may contact us if the entity would like to exercise this right. Additionally, please note that your information will be transferred outside of Europe, to the locations where are cloud server resides (including to India and the United States).

Data Retention
We will maintain your data till you use RAKT. Furthermore we’d continue to maintain your data even after you have discontinued RAKT’s subscription for upto 90 days after which it’d get permanently deleted from our servers. In this 90 day period you are free to transfer your data to any third party service of your choice, No additional charges will be incurred from our end to maintain your data in this 90 day period.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.